Privacy Policy

I. Introduction and Scope

Mogu (operated by Metora Data Science Sdn Bhd) is committed to protecting the privacy and security of the information entrusted to us. This policy outlines how we collect, use, and safeguard your data when you interact with our website and digital solutions. We aim to provide a secure, transparent environment for managing financial and corporate information without disrupting your existing business operations.

II. Information We Collect

We collect information through various touchpoints to facilitate service delivery and improve user engagement:

• Voluntary Information: Personal and corporate identifiers, such as names, company details, and contact information submitted via inquiry or consultation forms.

• Transactional Data: Financial or operational data provided for processing through our digital middleware.

• Automated Information: Non-identifiable technical data, including IP addresses and browsing patterns, collected through analytics to optimize the "finance-friendly" user experience.

III. Purpose of Data Usage

The information collected is used solely to:

• Facilitate the delivery of e-Invoicing middleware and reporting services.

• Provide on-demand professional support and respond to specific service inquiries.

• Enhance website functionality and streamline financial workflow animations.

• Maintain accurate, auditable records for professional and legal requirements.

IV. Disclosure to Third Parties

We do not sell, rent, or trade your personal or corporate information to third parties. Disclosure is limited to:

• Authorized service partners necessary for delivering your chosen solutions.

• Situations where disclosure is required by law to comply with legal processes or protect the rights and safety of Mogu and its users.

V. Data Security and Retention

Mogu utilizes enterprise-grade security to safeguard sensitive financial landscapes.

• SSL/TLS encryption for all data transmissions.

• Strict access controls and periodic security audits.

VI. Third-Party Links

Our website may contain links to external sites (such as regulatory portals or partner websites). Mogu is not responsible for the privacy practices or content of these third-party websites. We encourage users to review the privacy policies of any site they visit.

VII. Shared Responsibility

Data security is a shared responsibility between Mogu and our customers. While we provide technological guardrails, users are responsible for ensuring the accuracy of the data submitted and maintaining secure internal environments when accessing our portal.

VIII. Policy Updates

Mogu reserves the right to update this policy periodically to reflect changes in services or industry standards. We encourage users to review this page regularly to stay informed about our data protection measures.

IX. Contact Information

For inquiries regarding your data privacy, please contact our Service Center during standard operating hours (9:00 AM – 5:00 PM, Monday – Friday).

• Entity: Metora Data Science Sdn Bhd

• Address: Unit 21-12, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia.

• Email: [email protected].

• Phone: 03 - 9779 4329.